UNC faculty, staff, and students have access to Microsoft Teams as a part of their Office 365 accounts. Microsoft Teams is a way for people at UNC to host conversations and content—along with the tools that teams need—so they can easily collaborate to achieve more. Because it is an Office product, it's integrated with the other familiar Office applications. It is also hosted in the Office 365 global, secure cloud, making it a great way to share more secure information with colleagues. 

  • Account Access

    For UNC employees and students, access is simple. 

  • Schedule a Meeting

    Meetings created in Teams will automatically post to your Outlook calendar. 

  • Meetings vs Live Events

    Microsoft Teams gives users the option to create either a Meeting or a Live Event. What's the difference?


    Teams Meetings are designed for synchronous collaboration. Currently, a Teams Meeting is limited to a total of 250 people on the call. Attendees can share webcam video, create a whiteboard, or share out their desktop. Invitations can be sent to individuals or teams of people. Meetings are best used for smaller, collaborative efforts.

    Live Event:

    Teams Live Events are designed for presentation style meetings, where most attendees are “view only”. With this version of Teams, up to 10,000 attendees can join the event, but can only participate via text-based Q&A. 

    The standard Live Event mode allows multiple, virtual presenters who can share audio, webcams and their screens to present content. Teams Live Sessions are best used for one-to-many presentation.

  • Teams Voice

    Microsoft Teams can be used for phone calls, this would replace your desk phone. You can request Teams voice by selecting the Submit Ticket button at the top right, then search for soft phone and you will see the option on the left. (Note that if you are part of a call tree or call queue you will not be able to transition....yet.)

    How to Call Someone

    1. Click on the Calls section on the left sidebar in Teams.
    2. Dial the number and click Call. Calling an internal number requires dialing the 7-digit extension (351-XXXX).


    1. Click on Contacts at the top, under the Search bar.
    2. Adding someone who isn’t already using Team’s voice is easy, but it is easier to explain by using instructions with pictures. These instructions will be added to the help portal knowledge base in the next few days. The team that reaches out to let you know that you have been transferred to Team’s Voice will also be happy to walk you through it.

    How to Setup Voicemail

    1. In the top right of your Teams window, click on the 3 horizontal dots next to your Icon.
    2. Click on Calls
    3. Click on the Configure Voicemail button. In this menu, you can:
      1. Record a greeting by clicking on the “Record a greeting” button.
        1. Follow the audio prompts to record your greeting.
      2. Change your call answer rules. You can set rules such as:
        1. Let the caller record a message or be transferred to someone else.
        2. End the call with or without playing your greeting.
      3. Setup a Text-to-Speech greeting and out of office greeting.
        1. Type your greeting in the textbox and it will be converted to TTS.
        2. Choose when your out of office greeting plays.

    How to Check Voicemail

    1. Click on the Calls section on the left sidebar in Teams.
    2. Click on Voicemail, in the History section, to the right of the dial pad and below the speed dials.
    3. You can click on each individual voicemail.
      1. Teams has automatically transcribed the contents of the voicemail for you to read.

    You can also listen to the voicemail by clicking on the play button.

  • Tutorials


    Faculty & Staff


     More Training

    Check out the Organizational Development page for more information on upcoming webinars and training. 

  • Security

    Because Microsoft Teams uses UNC's multi-factor authentication and is a part of our Azure cloud server, Microsoft Teams is UNC's recommendation when collaborating on sensitive data related to UNC employees and students. 

  • Bandwidth Requirements

    Teams - from Microsoft Help

    Where bandwidth isn't limited, Teams optimizes media quality, including up to 1080p video resolution, up to 30fps for video and 15fps for content, and high-fidelity audio.

    Teams is always conservative on bandwidth utilization and can deliver HD video quality in under 1.2Mbps.

    • Peer-to-peer Audio - 30kbps
    • Peer-to-peer audio calling and screen sharing - 130 kbps
    • Peer-to-peer quality video calling 360p at 30fps - 500 kbps
    • Peer-to-peer HD quality video calling with resolution of HD 720p at 30fps - 1.2Mbps
    • Peer-to-peer HD quality video calling with resolution of HD 1080p at 30fps - 1.5Mbps
    • Group Video calling - 500kbps/1Mbps
    • HD Group video calling (540p videos on 1080p screen) - 1Mbps/2Mbps
  • Recordings

    Microsoft has recently changed the way that Teams Meeting Recordings are stored.

    Historically recordings were stored in Microsoft Stream. Moving forward for standard meetings, the recordings will automatically be saved in the OneDrive of the person who recorded the Meeting. The permissions will automatically be set to allow for anyone who attended the meeting will be able to access the recording.

    Teams Meetings that are associated with a Teams Channel will be saved to the SharePoint Online site of that Team. All meeting recordings will still be accessible via the Teams chat for that meeting as they are today.

    This change will now allow for more flexibility in sharing these recordings, including the ability to share them outside the organization if needed (Stream could not do this).  Some functionality that was in Stream, such as meeting transcriptions, has not yet been included in the OneDrive storage location.  These features will be added by Microsoft at a later date.  If you need audio transcription for your meeting recording, it is recommended that Zoom be used until Microsoft adds the functionality.

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