Bear Central
Get help with billing, financial aid or registration questions and take care of other business — like updating your personal information, managing money, adding or dropping classes, reviewing grades and applying for your degree.
What is Bear Central?
Bear Central, located on the second floor of the Campus Commons, is a hassle-free zone integrating the student services of the Office of Financial Aid, Bursar’s Office and Office of the Registrar in one central location.
Get help with billing, financial aid or registration questions and take care of other business — like updating your personal information, managing money, adding or dropping classes, reviewing grades and applying for your degree.
Bear Central Offices
Bursar’s Office
The Bursar’s Office can help you understand your student account and payment options.
Office of Financial Aid
The Office of Financial Aid can help you understand how to pay for college, like finding scholarships and completing your Free Application for Federal Student Aid (FAFSA).
Office of the Registrar
The Office of the Registrar can guide you through the entire academic records process from registering for courses to applying for graduation.
What does each office do?
Contact the Office of Financial Aid for help with:
- FAFSA/CASFA
- Work-Study
- Loans
- Scholarships
- Satisfactory Academic Process (SAP) Appeals
- Verification
- Consortium Agreements
- Financing Study Abroad
- Loss of Income Appeals
- Provisional Students
- Athletic Aid
Contact the Office of the Registrar for help with:
- Registration Questions
- Course Add/Drop/Withdrawals
- Enrollment Verification Letter/Form Completed
- VA Questions and Help
- Transcripts
- Transfer Evaluation Questions
- Undergraduate Graduation Questions
- Residency Questions
- FERPY Proxy
Contact the Bursar’s Office to help you:
- Review Your Student Bill
- Make Payments
- Answer Questions About Your Payments
- Drop Off Checks
- Cash College Opportunity Fund
- Payment Plans
- 1098T Forms
- Authorized User
For questions on the following topics, please contact your Academic Advisor.
- Major/Minor Changes
- PINS
For questions on the following topics, please contact your Course Instructor.
- Non-Scheduled Courses or Directed Study
- Registration Late Adds
For questions on the following topics, please contact the Graduate School.
- Graduate Graduation Questions
- Continuous Registration Fees
For specific billing items (i.e. housing, library, outdoor pursuits, etc.) please reach out to those departments.
Popular Topics
Quick Links
BearQ
Check In Remotely
You’ll get an estimated wait time and a heads-up when it’s almost your turn.
You’ll lose your spot in line if you don’t arrive for your reservation. However, if you know you’re running late for your reservation reply “M” to be pushed back in line to receive additional time.
Check InOther ways to check in
Use the UNC Mobile App or the BearQ kiosk in Campus Commons.
Getting Started with BearQ
Download the UNC Mobile App
It’s available for both iOS and Android devices. Once you’ve got it installed, find “Bear Central – BearQ” from the navigation.
Join the line virtually
We’ll tell you an estimated wait time for the services you need. Once confirmed, you’re free to go about your business!
Get updates via text
You’ll get a list of commands you can use to manage your reservations and a message 15 minutes before it’s your turn. Reply “M” to request additional time (maximum of two times).
Check in at Bear Central
Head up to Bear Central on the second floor of the Commons and let the attendant know you’ve arrived.
BearQ Important Information
BearQ is powered by QLess. Message and data rates may apply. Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Watch is a trademark of Apple Inc. App Store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google Inc. Android is a trademark of Google Inc.
Please refer to the welcome message for a list of commands to make changes. You can also reply “W” to switch your notification preferences from text messages and phone calls. Reply “N#” (replacing # with a number) to set the number of minutes before we notify you.
You’ll need to start a new reservation if you don’t arrive in time. You can also reply “M” to request additional time (maximum of two times).
During peak hours, you may be unable to request a place in line.
Please arrive by 4:30 p.m. regardless of your estimated wait time.
BearQ is only available at Bear Central in the Campus Commons.
Visit the kiosk at Bear Central if you would prefer to not provide your cell phone number.
